1.1 This Terms and Conditions defines:
b) the rules on the taking of orders,
c) the rules on administration of customer data,
d) the terms for submitting a complaint,
e) the terms for accepting graphic files, Reflect.pl, hereinafter referred to as the Printing House.
1.2 The Reflect.pl Printing House (hereinafter “the Printing House”) is available at the following address: https://www.reflect.pl
1.3 The owner and the administrator of the www.reflect.pl website is Reflect Group Szymon Frieske with the registered office in Poznań, ul. Naramowicka 266 C, on the basis of the entry in the business register kept by the President of the City of Poznań under NIP (Tax Identification Number): 972-108-70-42, REGON (statistical number): 300258769. Bank account no: 25 1140 2004 0000 3802 4162 5357 (Bank: mBank).
1.4 All information about products and services given on the website www.reflect.pl, in particular their descriptions, parameters, usability and prices constitute an invitation to conclude an agreement within the meaning of Article 71 of the Civil Code.
1.5 These Terms and Conditions and the Printing House are addressed exclusively to businesses using the Printing House (the Terms and Conditions and the Printing House are not addressed to consumers).
a) Website – the Reflect.pl website available at www.reflect.pl,
b) Terms and Conditions – these Terms and Conditions of the Website and Printing House referred to in Article 8 of the Act of 18 July 2002 on electronic services (Journal of Laws 2002 No. 144, item 1204 as amended),
c) Seller – Szymon Frieske conducting business under the name Reflect Group Szymon Frieske with registered office in Poznań at ul. Naramowicka 266 B, on the basis of registration in the business register kept by the President of the City of Poznań under no. NIP (Tax Identification Number): 972-108-70-42, REGON (National Business Registry Number): 300258769. Bank account no: 17 1140 2004 0000 3112 0526 5360 (EURO) (Bank: mBank),
d) Customer – legal persons, natural persons conducting business activity, and organisational units without legal personality referred to in separate regulations, as well as State Institutions with legal capacity. Actions on behalf of natural persons conducting business activity, legal persons and organisational units without legal personality referred to in separate regulations can be performed only by authorised persons. Performing legal actions through the Printing House by a person that does not have the right to do them will be charged exclusively to this person. Consumers cannot be customers,
h) Order – a declaration of will of the Customer placed via the Contact Form available on the Website or via e-mail, aiming at concluding a sales agreement of a Product or a Service with the Seller, constituting an offer to conclude a sales agreement between the Customer and the Seller,
i) Sales Agreement – an agreement for the sale of a Product or a Service within the meaning of the provisions of the Act of 23 April 1964 – Civil Code (Journal of Laws of 2014, item 121 as amended),
j) Product – a movable item available on the Website, being the subject of a sales agreement between the Customer and the Seller, made in accordance with the Product Specifications on the basis of the Customer’s graphic files and any arrangements made with the Customer and the Seller as part of verification of the graphic files,
k) Quotation – an e-mail message containing the Products and Services of interest to the Customer, together with their net prices as well as the possible lead time,
l) Newsletter – service provided electronically by Reflect.pl, which consists in enabling the Customer to receive automatically to the given e-mail address the most important information related to the Reflect.pl Printing House. The consent can be revoked by an automatically generated link in an e-mail message or by writing directly to: email@example.com
II General conditions
2.1 Placing an order for the Printing House’s products and services is conditioned by the acceptance of the provisions of the present Terms and Conditions.
2.2 The Printing House may at any time, with immediate effect, revoke or limit the Customer’s rights to use the Printing House in case of violation by the Customer of commonly binding law, these Terms and Conditions, rules of Internet use, and in particular when the Customer:
a) violated the rights of third parties through the Printing House,
b) did not have the right to perform legal actions on behalf of a natural person conducting economic activity, a legal person or an organisational unit without legal personality, referred to in separate regulations,
c) harms the reputation of the Printing House with their behaviour.
2.3 In order to ensure the security of the transmission of messages and data in connection with the services provided on the Website, measures are taken which are appropriate to the degree of security risk of the services provided, preventing access to the Customers’ personal data by unauthorised persons.
2.4 The Client of the Printing House is forbidden to:
a) use the Printing House in a manner inconsistent with generally applicable law, these Terms and Conditions and Internet usage rules,
b) provide the Printing House with illegal content, e.g. content violating third parties’ rights or personal interests, promoting prohibited content,
c) use graphics for which they do not hold the copyright,
d) send or post unsolicited commercial information known as spam through the Printing House,
e) use the Printing House in a manner that may disrupt its functioning, hinder access to it by other users or in any other manner harmful to them or the Printing House itself,
f) use the content of the Website for purposes other than their own personal use.
2.5 The services provided electronically by the Website consist of:
a) enabling the conclusion of the Sales Agreement by placing an order,
b) contacting Reflect.pl via the contact form,
c) exchanging e-mails to clarify the subject matter of the order,
d) running the Newsletter.
III Conditions for sending quotations
3.1 All quotations on behalf of the Printing House are sent exclusively from company mailboxes in the Reflect.pl domain. Quotations are sent by e-mail only.
3.2 Quotations of orders are made free of charge. Receiving the quotation is not equivalent with the obligation to use the services of the Printing House. The quotation is valid for 7 calendar days from the moment it is sent to the customer’s e-mail address. The quotation does not constitute an offer within the meaning of the Article 66 (1) of the Civil Code. The Printing House reserves the right to change the price of service after 7 calendar days from sending the quotation without giving any reason.
3.3 The Printing House reserves the right to change the price of the order in relation to the price given in the quotation. The customer will be informed about the price change before the order is processed. In this case the customer has the right to cancel the order. The change of the prices of the order can be made only before the payment of the order (i.e. after 14 calendar days from sending the quotation to the Customer). If the order has already been paid, the prices cannot be changed.
IV Conditions for placing orders by the Customer and for their realisation by the Printing House
4.1 The Customer declares that the concluded agreement, the purchased products are of a professional nature for the business activity.
4.2 The Printing House accepts orders only in text, electronic form, via e-mail or contact form available on the Site. Orders can be placed 24 hours a day, 7 days a week. Order realization time is counted in working days during working hours (i.e. between 8:00 a.m. and 4:00 p.m.). Contact with the customer service office is possible only on working days from 9:00 a.m. to 5:00 p.m. at the e-mail address firstname.lastname@example.org or phone number: +48 605 14 22 22.
4.3 The Printing House proceeds to realise the order when:
a) The Customer confirms in an e-mail the order lead time, which may be delayed up to a maximum of 7 working days, the ordered quantity of products and services. The e-mail message sent by the Customer must also contain all the details in the form of a specification of the Order (e.g. written down size, selected clothing with cuts, colours, size of prints, location of prints, etc.) and correctly prepared graphic files for marking (in the case of screen printing, thermal transfer, computer embroidery, flex foil, latex flex, vector graphic files in PDF format are required; in the case of DTG digital printing, any graphic file is acceptable),
b) The Customer makes a full prepayment for the order by using fast payments or traditional transfer, and the payment is booked on the Printing House’s bank account. The Printing House does not start realising the order in case the Customer does not fulfil provisions referred to in points 4.2 a and 4.2 b.
c) The Printing House allows deferred payment only in the case of State institutions. In case of delay in payment, statutory interest will be charged thereon. In addition, all other costs (including, but not limited to, costs of calls for payment and collection and related fees, expenses and court, administrative, attorney’s fees, etc.) will be charged.
d) In the case of delayed acceptance of the computer embroidery sample by the Customer, the lead time is extended in direct proportion to the response time of the sample sent. The Customer is obliged to accept/reject the sample on the same day, or if the sample is sent after 3 p.m., not later than 10 a.m. on the following day (excluding Saturday and Sunday).
4.4 Order realisation date given at the earlier quotation is counted from the moment of fulfilling by the Customer the provisions of point 4.2. The Printing House reserves the right to delay the order realisation without giving any reason, even up to 7 calendar days.
4.5 In the case of early realisation of the order, the Customer will be informed by e-mail or telephone.
4.6 The Printing House is not responsible for delays in order realisation, if the delay does not exceed 7 working days. The Printing House is not responsible for any delays in order realisation resulting from failure to deliver graphic files or delivery of incorrect or damaged files, even if this fact is noticed only during production or file processing.
4.7 Confirmation of placing and accepting the Order shall be sent to the Customer by the Printing House in the form of an e-mail message.
4.8 The sales agreement is considered as concluded at the moment when the Customer receives a confirmation e-mail from the Printing House.
4.9 The Customer shall not be entitled to cancel or modify any order placed
4.10 The Customer declares that they own full copyrights and property rights to the graphic design/logotype, which they submit to the Printing House for marking or decorating. The Printing House does not verify the above statement and always accepts it as true.
4.11 Pro forma invoices and VAT invoices are sent via e-mail to the address indicated by the Customer. The Printing House does not send paper invoices.
4.12 The Printing House offers secure payments on the site, encrypted with SSL protocol, so that payments are booked immediately.
4.13 Due to its production character, the Printing House reserves the right not to produce 5 pieces in case of orders up to 100 pieces and 5% of the total number of ordered pieces without giving any reason. In such a case, the missing pieces will be first produced with an alternative marking technique, so that the final quantity will match the order. The Printing House reserves the right to deliver the above mentioned pieces up to 7 working days later than the main volume. In case of lack of possibility of alternative marking or unavailability of products from manufacturer, the Printing House reserves the right to extend the lead time up to 30 working days.
4.15 Once the visualisation has been accepted, changes to the design are not possible.
4.16 The Printing House reserves the right to verify previous orders and possible correction of delivery costs if these were underestimated.
V Delivery dates and collection of products
5.1 Production time and other dates are approximate and non-binding unless otherwise agreed between the Customer and the Seller.
5.2 The lead time stated in the prior quotation is counted in full working days from the day following the fulfilment of both conditions in point 4.2. The lead time is the date of shipment of the order or the date on which personal collection is possible.
5.3 If an order is realised earlier, the Customer will be informed by e-mail or telephone.
5.4 The Printing House reserves the right to deliver +/- 5% less pieces in relation to the order placed by the Customer. This is dictated by the risk of damaging the marked clothing after calibrating the machines to the specific order. Missing items should be supplemented by the Customer in case of entrusting the products to be marked or ordering the products from the Printing House’ s warehouse or purchasing other products from the Printing House’ s assortment.
5.5 Any risk of damage to the products, shortages or deterioration in quality shall be transferred to the Customer in the following circumstances:
a) shipment of goods by courier or other form of transport
b) personal collection of the order by the customer
If deficiencies are noticed at a later date than specified in point 6.3, complaints will not be considered.
5.6 Delivery of ordered Products or services is carried out by third-party courier companies or personal collection at the company’s headquarters. Courier company reserves the right to deliver the parcel on the third working day from the moment of its sending by the Printing House, however in most cases the parcels are delivered on the second working day from the moment of shipment. Failure to deliver the parcel by the courier company on the second working day from the day of sending does not entitle the Customer to claim damages or make a complaint. In the case of selecting additional paid courier options (delivery by 10.00 a.m., delivery by 12.00 p.m., delivery on Saturday between 10.00 a.m. and 12.00 p.m.), the courier company reserves the right not to realize them without giving any reason, both before and after accepting the order. In the case of non-fulfillment of the additional option, the Customer has only the right to reimbursement of the costs of the additional option, without the possibility of claiming damages or making a complaint. In the case of damage to the parcel or other visible damage to the products which were delivered by courier, the Customer is obliged to draw up a protocol of damage to the parcel in the presence of the courier. Without such a document, any complaint claims cannot be accepted.
5.7 The Printing House does not send orders on a cash on arrival basis.
5.8 In the case of choosing the option “Personal collection” the Customer undertakes to collect the ordered products within 5 working days from the date of receiving confirmation of the possibility of collecting the order (confirmation is sent by e-mail). Orders not collected within this period will be sent at the customer’s expense, to the address specified in the VAT invoice. For personal collection the customer must know the order number or have the VAT invoice with them, and if it is an order for collection by courier, the order number will also be required. Products will not be released in the absence of the above information.
5.9 The order lead time may be extended to 30 working days in emergency situations, such as: state of emergency, state of natural disaster, state of war, disasters, wars, epidemics, pandemics and other events or situations limiting the free movement of people and products.
VI Complaints and returns conditions
6.1 Pursuant to Article 558 (1) of the Civil Code, the Seller’s liability under warranty for the Product towards the Customer is excluded.
6.2 The Printing House shall not accept return of ordered goods, whether marked or unmarked.
6.3 Each Customer shall have the right to submit a complaint in the event of receiving products inconsistent with the concluded agreement. A complaint should be submitted within 14 calendar days from the date of receipt of products. In order to make a complaint, please write at email@example.com
6.4 The order may be complained about only if the deviation of the size, colour, weight and cut of the garment exceeds +/- 5% and the deviation of the placement, accuracy of the pattern reproduction, colour and size of the print exceeds +/- 10%. The above restriction is a result of a complicated production process.
6.5 The Seller shall respond to the Customer’s complaints within 7 working days.
6.6 The Complaints Department Manager will decide whether to accept the complaint.
6.7 The Printing House shall not accept any complaints regarding the products which are in accordance with the agreement, i.e:
a) has characteristics that were agreed upon between the Customer and the Printing House,
b) is not suitable for the use specified in the agreement, c) the differences in colour of prints are not subject to the complaint, d) the lack of compatibility of the printout colour with the screen image is not subject to the complaint,
6.8 In the case of accepting the Customer’s complaint, the Seller shall replace the product with a new one within no less than 7 calendar days and no more than 21 calendar days from positive resolution of the complaint or – if this is not possible due to lack of stock of the item, the Seller shall refund the funds to the Customer’s bank account from which the payment for the order was made.
6.9 In the case of positive resolution of the complaint by the Manager of the Complaints Department, repair of the advertised products will be performed, and if repair is not possible, the terms of compensation will be determined individually. (discount or reimbursement of costs incurred by the Customer).
6.10 The Customer shall not have the right to complain about wrongly made marking on clothes in case the decoration is made on the Customer’s products. This is due to the increased risk associated with unfamiliarity with the material on which the print will be made, which is associated with the possibility of various types of damage (e.g. burning the material during burning in the transfer presses or in drying tunnels).
6.11 When entrusting the Customer’s products for marking, the Printing House reserves the right to damage up to 5 pieces in the case of an order of up to 100 pieces, and 5% damage from the total number of pieces in the case of an order of over 100 pieces, without incurring any liability on this account.
6.12 Names and dimensions of products offered by the Printing House (they are placed in the OpenWear.pl catalogue) are symbolic and are not subject to any standards. Any reference in reality based on these terms is impossible. Dimensions within one size and one manufacturer may vary and similarities should not be implied when comparing two different models from the same manufacturer in the same size. This also applies to colours, which can vary not only by manufacturer but also by clothing model. Colour differences also apply when comparing the purchased clothing to the colours shown in the sample book. This is due to the fact that it is not possible to reproduce real colours on a computer monitor or on paper. Colour names are individual symbolic names given by the clothing manufacturer.
6.13 Complained products should be delivered by the Customer to the address of the Printing House. If the complained product was previously divided to other recipients, the cost of collecting the complained products shall be covered by the Customer.
6.14 The Printing House reserves the right to deliver +/- 5% less pieces in relation to the order placed by the Customer. This is dictated by the risk of damaging the marked clothing after calibrating the machines to the specific order. Missing items should be supplemented by the Customer in case of entrusting the products to be marked or ordering the products from the Printing House’ s warehouse or purchasing other products from the Printing House’ s assortment.
VII Conditions for acceptance of Customer’s products
7.1 In case of realisation of the order on the Customer’s products, the products have to be counted and stored, and the cost of counting is charged to the Customer. In case of clothing up to 100 pieces the amount is 50 PLN net, and above 100 pieces the service of counting and storing is free of charge provided that the products are delivered only after discussing all the information with the employee of the Printing House.
7.2 For storing the Customer’s products which arrived at the company without the prior consent of the employee of the Printing House, the Customer will be charged 100 PLN net/day provided that the Customer had previously placed an order at the Reflect group. If the products are sent by a Customer whose details do not appear in the system, the amount is charged for up to 3 working days, then the products are sent back at the Customer’s expense to the address from which they reached the company plus this shipping cost. Then the goods are sent COA.
7.3 The storage of products is free of charge if the products are delivered after the order has been paid for. In any other case, 1 day of storage of products is 50 PLN net/order.
7.4 Regardless of the technology, a test is always carried out on the Customer’s products (1 piece) to determine the possibility of realisation of the order. If the test reveals defects in the delivered product, resulting in non-fulfilment of the order, the customer shall bear the test costs depending on the technology.
7.5 For clothing delivered by the customer, 1 working day must be added to the test referred to in point 7.4.
7.6 When entrusting patterns for marking, the Customer is obliged to provide a real photo of the products, to sort the patterns into types and sizes and to mark each piece in the place where the marking is to be made. If one of these factors is not correctly fulfilled by the Customer, the Printing House reserves the right to refuse to submit a complaint by the Customer.
VIII Personal data protection
8.1 The Printing House obliges to maintain security and confidentiality of acquired personal data. All employees of the Printing House are properly trained in personal data processing.
8.2 The Controller of Personal Data is: Reflect Group Szymon Frieske with the registered office in Poznań, ul. Naramowicka 266 B, on the basis of registration in the business register kept by the President of the City of Poznań under NIP no. (Tax Identification Number): 972-108-70-42, REGON (National Business Registry Number): 300258769. Bank account no: 17 1140 2004 0000 3112 0526 5360 (EURO) (Bank: mBank).
8.3 We collect the following personal data at the Printing House:
a) Full Name/Business Name – when you place an order, you will be asked to provide your full name/business name so that we can send you your order and be able to contact you.
b) Address of the registered office – we need this address to send the ordered product.
c) Phone No. – it happens that we call to confirm the order, or in case of unexpected events, such as lack of the product in stock and at the same time proposing the most beneficial solution.
d) E-mail address – we will send you confirmation of your order and contact you by e-mail. If you have subscribed to our Newsletter, we will also send you commercial information once or twice a month.
e) Address – information resulting from general rules of Internet connections such as IP address (and other information contained in system logs) is used by the Controller of the Printing House for technical purposes. IP addresses may also be used for statistical purposes – to gather general demographic information (e.g. about the region from which the connection is made).
8.4 The provision of the above data is necessary in the following cases:
a) By placing an order with our Printing House using the Order/Contact Form provided on the Printing House website.
b) Newsletter subscription – If you want to be informed about interesting events and commercial offers, you can become a subscriber to our Newsletter. Subscription is voluntary and you can unsubscribe at any time.
8.5 Each user of our Printing House can choose whether and to what extent they want to use our services and share information about themselves. If for any reason you do not wish to share your personal data, you have the right to have it deleted or not to use our Printing House.
8.6 We do not share any data with third parties. We also do not store sensitive data such as your credit card number or bank account number.
8.7 If you wish to correct, complete, update, rectify or request the deletion of your personal data, please send an e-mail to the following address: firstname.lastname@example.org
IX Data protection and graphic files
9.1 All product photos and other materials (including texts, graphics, logos) placed on the Website are the property of the Printing House or were used by it with the consent of third parties who hold copyrights to them.
9.2 Copying photos and other graphic materials, as well as reprinting texts published on the Website, including making them available on the Internet without written consent of the Printing House or other third party, holding copyrights to them, is forbidden.
9.3 It is also prohibited for external parties to download photos from the Website and use them for marketing and commercial purposes.
9.4 Using the materials mentioned above without the written permission of the Printing House or any other third party that owns the copyrights is illegal and may be the basis for civil and criminal proceedings against the persons involved.
9.5 All graphic files sent by the Customers are destroyed (deleted from the Printing House’s electronic carriers) after one year from placing the Order.
X Final provisions
10.1 Before placing an order the Customer is asked to familiarize themselves with the above Terms and Conditions. Placing an order in the Printing House means that the Customer accepts the above Terms and Conditions and the price list of additional services.
10.2 Terms and Conditions are available on the website at: https://www.reflect.pl/en/terms-and-conditions.html. Upon the Customer’s request, Terms and Conditions are sent by e-mail or printed and handed over to the Customer personally. Changes to the Terms and Conditions come into force at the moment explicitly indicated by the Printing House, but not earlier than after 7 working days from their announcement. Orders placed before the changes mentioned in the previous sentence come into force, will be carried out according to the rules valid at the time of placing them.
10.3 The Customers will be informed about amendments to the above Terms and Conditions on the Terms and Conditions website at: https://www.reflect.pl/en/terms-and-conditions.html where the date of the last amendment to the Terms and Conditions will be visible, as well as a hyperlink, i.e. a link to the previous version of the Terms and Conditions.
10.4 All disputes shall be settled by the competent court in Poznań, according to the registered office of the Printing House.
10.5 In matters not regulated by the above terms, the provisions of the Civil Code and other relevant provisions shall apply.
10.6 The Terms and Conditions are effective as of 28.08.2014. Date of last update: 19.02.2019.